Buick Encore: Reporting Safety Defects

Reporting Safety Defects to the United States Government

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153);

Administrator, NHTSA 1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

Reporting Safety Defects to the Canadian Government

If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Company.

or write to: Transport Canada Motor Vehicle Safety Directorate Defect Investigations and Recalls Division 80 Noel Street Gatineau, QC J8Z 0A1

Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

In the U.S., call 1-800-521-7300, or write: Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Company Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 In Mexico, call 01-800-200-28425 or 01-800-466-0818.

In other Central America and Caribbean Countries, call 52-722-236-0680.

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